After much thinking and deliberation, we have decided to close the forum on this site.
From now on, please make comments here in our blog.
We are doing this for a number of reasons, primarily to help reduce the amount of time and impact our feeble customer service effort requires of us.
We try to keep up with things, and make a somewhat regular effort to respond, reply, and even develop new versions. However the forum has become a breeding ground for negative comments regarding our inability to spend extra time on the site rather than an interactive forum for community support. Moderating the forum was taking an extra amount of time that we just don’t have, and obviously became a source of frustration for many of you. My apologies to any of you who are offended by this action; I simply cannot keep up and have determined that it is best not to allow a handful of complainers to dwell on this fact and ruin an otherwise great experience for the rest of us.
We started this open source project as an experiment to learn more about the open source community, to participate with what we think is a wonderful utility, and to give back to a community that has given us so much. We are overjoyed at the positive response we have received and thank you all for participating with us. We’ll keep working on better versions as we move forward.
At the same time, we have been flabbergasted at the mean and demanding tone of a few commenters. Gratefully we have only had a small handful of these experiences. I’d like to take this opportunity to remind everyone of a few important factors that dictate the time and effort we can spend on this project:
- It’s free. We’ll continue to provide a free version of this, but until it becomes a source of more than a handful of donations, we still have to focus on our revenue so that we can feed our children and go to an occasional movie.
- Hobby priority. We love working on this project, but because love doesn’t pay the bills, we have to prioritize this among other things that we love, but that don’t bring in revenue. This includes wives, children, cycling, trips to the aquarium and a few other pet projects. We have a lot going on.
- Simple Support Structure. We designed BizDir to be as simple as possible so that it wouldn’t require a huge support effort. We thrive on customer feedback and requests, and hope that what we provide will work for anyone interested, however we are not able to test for every possible scenario and often can’t afford the many hours it takes to make this work for your custom install of alien technology. We have designed this to work with most standard configurations; please go easy on us if it isn’t working for you, and especially if you are trying to wedge this into something that is ‘out of the ordinary’.
If you have feedback for us, we want to hear it. Please response to one of our blog postings, or send us a note in our feedback form.
As stated, we accept praise, advice, and even criticism, though we do appreciate you being nice about it.
Sincerely: Thank you.
—Cary and Jesse and the rest of our Square Compass Team